Browsing by Subject "Services"
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Item Global franchising: Current Status and Future Challenges(2004) Hoffman, Richard C.; Preble, John F.About a decade ago positive predictions were made regarding the international growth of franchising. This study was undertaken to examine the actual growth and development of franchising globally during the nineties. Using survey and archival data findings regarding the state of franchising in 40 countries are presented. Franchising has met or exceeded the growth expectations, generating an average of $3.7 billion in annual sales in the nations investigated. However, considerable regional differences in franchising activities do exist. The business sectors experiencing the most franchising growth are retail and restaurants. Franchising firms tend to export their business formats to neighboring countries or to countries with similar cultural characteristics. Operational concerns regarding legal and social issues across borders are also examined. Implications for practice and research are discussed.Item Integrated Lifecycle of IT Services in a Cloud Environment(2010-04-07) Joshi, Karuna; Finin, Tim; Yesha, YelenaVirtualized Service models are now emerging and rede-fining the way information technology is delivered to end users. Current research is focused on specific pieces like service discovery, composition etc. There is no holistic view of what would constitute a lifecycle of virtualized services delivered on a cloud environment. In this paper, we propose an integrated methodology that covers the entire service lifecycle. We have divided the IT service lifecycle on the cloud into five phases of requirements, discovery, negotiation, composition, and consumption. We describe each phase and it’s sub-phases in detail along with the information that needs to flow between them. We also propose some key metrics that should be tracked for each phase.Item Integrated Lifecycle of IT Services in a Cloud Environment(2009-10-22) Joshi, Karuna Pande; Finin, Tim; Yesha, YelenaVirtualized Service models are now emerging and redefining the way information technology is delivered to end users. Current research is focused on specific pieces like service discovery, composition etc. There is no holistic view of what would constitute a lifecycle of virtualized services delivered on a cloud environment. In this paper, we propose an integrated methodology that covers the entire service lifecycle. We have divided the IT service lifecycle on the cloud into five phases of requirements, discovery, negotiation, composition, and consumption. We describe each phase and it’s sub-phases in detail along with the information that needs to flow between them. We also propose some key metrics that should be tracked for each phase.Item A Semantic Approach to Automate Service Management in the Cloud(2011-06-01) Joshi, Karuna Pande; Finin, Tim; Yesha, YelenaVirtualized service models are now emerging and re-defining the way information technology is delivered. Managing these services efficiently over the cloud is an open challenge. In this paper, we describe an integrated methodology for the lifecycle of IT services delivered on the cloud. We have divided the IT service lifecycle into five phases of requirements, discovery, nego-tiation, composition, and consumption. We detail each phase and list the high level ontologies that we have developed for them. We also describe a prototype system that we have developed using Semantic Web technologies to represent and reason about ser-vices and service requirements. This methodology complements previous work on ontologies for service descriptions in that it is focused on supporting negotiation for the particulars of a service and going beyond simple matchmaking.