How Do We Talk Ourselves Into These Things? Challenges with Adoption of Biometric Authentication for Expert and Non-Expert Users
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2018
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Citation of Original Publication
Wolf, F., Kuber, R. & Aviv. A.J., 2018: How Do We Talk Ourselves Into These Things? Challenges with Adoption of Biometric Authentication for Expert and Non-Expert Users. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18, Montreal, Canada, LBW502
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This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by UMBC for non-commercial research and education. For permission to publish or reproduce, please contact the author.
Abstract
Biometric authentication offers promise for mobile security, but its adoption can be controversial, both from a usability and security perspective. We describe a preliminary study, comparing recollections of biometric adoption by computer security experts and non-experts collected in semi-structured interviews. Initial decisions and thought processes around biometric adoption were recalled, as well as changes in those views over time. These findings should serve to better inform security education across differing levels of technical experience. Preliminary findings indicate that both user groups were influenced by similar sources of information; however, expert users differed in having more professional requirements affecting choices (e.g., BYOD). Furthermore, experts often added biometric authentication methods opportunistically during device updates, despite describing higher security concern and caution. Non-experts struggled with the setting up fingerprint biometrics, leading to poor adoption. Further interviews are still being conducted.