Citizen Acceptance Model for Technology Mediated Social Participation Systems
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Date
2016-01-01
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Department
Information Systems
Program
Information Systems
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This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by UMBC for non-commercial research and education. For permission to publish or reproduce, please see http://aok.lib.umbc.edu/specoll/repro.php or contact Special Collections at speccoll(at)umbc.edu
Distribution Rights granted to UMBC by the author.
Distribution Rights granted to UMBC by the author.
Abstract
Governments around the world have realized the advantages of engaging their citizens using social computing systems. However, attracting and sustaining participation for the greater public good is difficult. While technology is often seen as solution, it may also be part of the problem. Technology-Mediated Social Participation Systems (TMSP systems) are a class of information systems designed to enhance the civic participation process, but studies reveal few sustained successes. Thus, this dissertations seeks to provide an understanding of the key factors that affect citizens' decisions to accept and adopt such systems. It extends the literature throughthe extension and development of an acceptance model fit for TMSP systems. Additionally, it explores the cultural relevance of these kinds of models by targeting a non-Western population in the Kingdom of Saudi Arabia. Using a mixed-methods approach, data were first collected through focus groups and individual interviews to inform the assembly and extension of the model. Qualitative findings revealed novel constructs. The resulting model was then empirically validated with a large scale survey of 684 Saudi citizens and analyzed using a Partial Least Square Structural Equation Modeling method. This showed its ability to predict more than 50 % of the variance in TMSP systems acceptance. The overall findings of this research suggest that current technology acceptance models may not suit all contexts. A deeper understanding of the contextual factors is necessary to create a culturally appropriate TMSP systems acceptance models. In addition to the theoretical implications of this research, the findings will practically benefit both governmental agencies and TMSP systems designers by revealing motivational factors for sustained citizen engagement.