Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon

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dc.contributor.authorCarter-Veale, Wendy Y.
dc.contributor.authorHolder, Michelle Beadle
dc.contributor.authorJoseph, Lenisa N.
dc.date.accessioned2019-10-28T16:43:00Z
dc.date.available2019-10-28T16:43:00Z
dc.date.issued2019-06-10
dc.description.abstractDoctoral student attrition is often referred to as a silent epidemic whereby students tacitly withdraw without ever being given an exit interview or follow-up. While most studies focus on the departing students, few studies focus on the institution’s implicit and explicit policies and practices that encourage silence. Drawing upon the “Exit, Voice, Loyalty” framework, we examined how the pathways to student voice that institutions provide for departing students contribute to the silent departure phenomenon. We recommend that campus stakeholders, policymakers, and administrators solicit critical feedback from departing students and develop instruments to assess their own departure process, rather than relying on national assessments.en_US
dc.description.urihttps://link.springer.com/article/10.1007/s10755-019-9469-zen_US
dc.format.extent18 pagesen_US
dc.genrejournal articles preprintsen_US
dc.identifierdoi:10.13016/m29m3i-bazn
dc.identifier.citationCarter-Veale, Wendy Y. ; Holder, Michelle Beadle; Joseph, Lenisa N. ; Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon ; Innovative Higher Education; https://doi.org/10.1007/s10755-019-9469-zen_US
dc.identifier.urihttps://doi.org/10.1007/s10755-019-9469-z
dc.identifier.urihttp://hdl.handle.net/11603/15983
dc.language.isoen_USen_US
dc.publisherSpringer Netherlandsen_US
dc.relation.isAvailableAtThe University of Maryland, Baltimore County (UMBC)
dc.relation.ispartofUMBC Graduate School Collection
dc.relation.ispartofUMBC Staff Collection
dc.rightsThis item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.
dc.rightsThis is a pre-print of an article published in Innovative Higher Education. The final authenticated version is available online at: https://doi.org/10.1007/s10755-019-9469-z
dc.subjectExit phone interviewen_US
dc.subjectSilent departureen_US
dc.subjectDoctoral attritionen_US
dc.subjectExit-voice-loyaltyen_US
dc.subjectDoctoral trainingen_US
dc.subjectGraduate audienceen_US
dc.titleExit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenonen_US
dc.typeTexten_US

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