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Creating Contextual Help for GUIs Using Screenshots
(24th Annual ACM Symposium, 2011-10)
Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual inter- face rather than in a separate viewer. However, end-users and third-party tech support typically cannot ...
Co-Designing an e-Health Tutorial for Older Adults
(iConference 2012, 2012-02)
Older adults’ ability to access and use electronic health information is generally low, requiring innovative approaches for improvement. An integrated e-tutorial overlays instructions onto Websites. The literature suggests ...
Co‐designing Contextual Tutorials for Older Adults on Searching Health Information on the Internet
(Proceedings of the American Society for Information Science and Technology, 2011-01)
Evidence in the literature suggests an integrated e-tutorial is more effective than a paper- or video-based tutorial among younger people. Yet, relatively little is known about the effectiveness of an integrated e-tutorial ...