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Creating Contextual Help for GUIs Using Screenshots
(24th Annual ACM Symposium, 2011-10)
Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual inter- face rather than in a separate viewer. However, end-users and third-party tech support typically cannot ...
Co‐designing Contextual Tutorials for Older Adults on Searching Health Information on the Internet
(Proceedings of the American Society for Information Science and Technology, 2011-01)
Evidence in the literature suggests an integrated e-tutorial is more effective than a paper- or video-based tutorial among younger people. Yet, relatively little is known about the effectiveness of an integrated e-tutorial ...