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Creating Contextual Help for GUIs Using Screenshots
(24th Annual ACM Symposium, 2011-10)
Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual inter- face rather than in a separate viewer. However, end-users and third-party tech support typically cannot ...
Co‐designing Contextual Tutorials for Older Adults on Searching Health Information on the Internet
(Proceedings of the American Society for Information Science and Technology, 2011-01)
Evidence in the literature suggests an integrated e-tutorial is more effective than a paper- or video-based tutorial among younger people. Yet, relatively little is known about the effectiveness of an integrated e-tutorial ...
Distributed Participatory Design
(International Conference on Human Factors in Computing Systems, 2011-01)
Children who are not co-located with system developers because of geographic location or time zone difference have ideas that are just as important and valid as children who are easily “available”. This problem is the ...