Positive, Proactive, and Committed: The Surprising Connection Between Good Citizens and Expressed (vs. Suppressed) Anger at Work
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2014-11
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Stickney, L. T., & Geddes, D. (2014). Positive, Proactive, and Committed: The Surprising Connection Between Good Citizens and Expressed (vs. Suppressed) Anger at Work. Negotiation and Conflict Management Research, 1-48.
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Abstract
In two studies, we examine the relationship of positive and negative trait affectivity (PA/NA), organizational commitment, and emotional exhaustion with organizational member anger. Utilizing the dual threshold model (DTM) constructs of expressed and suppressed anger (Geddes & Callister 2007), we find employees with high organizational commitment express anger to relevant others, i.e., management or those responsible for the anger-provoking situation. In contrast, emotionally exhausted employees and those with high NA tend to suppress their anger, venting only to uninvolved parties or remaining silent. Findings also indicate a positive relationship with PA and anger expression—a connection rarely considered or examined in anger research. Further, expressed anger ultimately was predictive of perceived improvement with problematic situations, while suppressed anger forms led to perceptions that the situation at work deteriorated.