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    • Creating Contextual Help for GUIs Using Screenshots 

      Yeh, Tom; Chang, Tsung-Hsiang; Xie, Bo; Walsh, Greg; Watkins, Ivan; Wongsuphasawat, Krist; Huang, Man; Davis, Larry S.; Bederson, Ben (24th Annual ACM Symposium, 2011-10)
      Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual inter- face rather than in a separate viewer. However, end-users and third-party tech support typically cannot ...