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    • Hospitality Service Innovations in Private Clubs 

      Randhawa, Praneet; Kim, MiRan; Voorhees, Clay; Cichy, Ronald; Koenigsfeld, Jason P; Perdue, Joe (Sage, 2015)
      Service innovation positions an organization to create and deliver anticipatory service that exceeds member expectations and ultimately strengthens relationships. However, service innovation remains one of the most ...