Dodd, AlexanderKramer, AmandaZumbrun, Emily A.Lowe, Randall A.2022-06-022022-06-022022-05-02http://hdl.handle.net/11603/24801Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward.19 pagesen-USThe author owns the copyright to this work. This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by FSU for non-commercial research and education. For permission to publish or reproduce, please contact the author.Academic librarieselectronic resources librarianshipelectronic resources managementERMCOVID-19 pandemiccollection management (libraries)decision-makingorganizational changeuser experiencecommunication in organizationsText