Wang, ChaojieHoffman, FredLim, AlviKwon, Jin2022-11-112022-11-112019Wang, Chaojie et al. "From Artificial to Emotional Intelligence: Integrating Five Types of Intelligence to Achieve Organizational Excellence." International Journal of Management, Knowledge and Learning 8, no. 2 (2019):125-144. https://econpapers.repec.org/article/isvjouijm/v_3a8_3ay_3a2019_3ai_3a2_3ap_3a125-144.htm.http://hdl.handle.net/11603/26311Decision Support Systems have significance, as today firms turn to big data, machine learning, and artificial intelligence to guide strategy development and improve organizational performance. However, technology is not enough; human intelligence is necessary. This paper introduces Artificial Intelligence to the Emotional Intelligence Model, which blends technology and humanity to support strategic decision-making. Such a model builds on the DataInformation-Knowledge-Wisdom hierarchy and knowledge management to integrate five types of intelligence. The consumer electronics retail giant Best Buy is used as a case to illustrate the relevance of the model. The presented framework provides a powerful, mental model to support organizational strategists and business executives.20 pagesen-USThis item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)Text