Hackman, TimothyBloom, Catherine2021-11-232021-11-232016-06-25http://hdl.handle.net/11603/23462Presentation at American Library Association Annual Conference, Orlando, FL, June 25, 2016Results of a survey to assess and improve the effectiveness of patron-placed holds at the University of Maryland Libraries.en-USThis item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.Microassessments of Public Services Usability: Improving Holds at UMDText