Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon
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2019-06-10
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Carter-Veale, Wendy Y. ; Holder, Michelle Beadle; Joseph, Lenisa N. ; Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon ; Innovative Higher Education; https://doi.org/10.1007/s10755-019-9469-z
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This is a pre-print of an article published in Innovative Higher Education. The final authenticated version is available online at: https://doi.org/10.1007/s10755-019-9469-z
This is a pre-print of an article published in Innovative Higher Education. The final authenticated version is available online at: https://doi.org/10.1007/s10755-019-9469-z
Abstract
Doctoral student attrition is often referred to as a silent epidemic whereby students tacitly withdraw without ever being given an exit interview or follow-up. While most studies focus on the departing students, few studies focus on the institution’s implicit and explicit policies and practices that encourage silence. Drawing upon the “Exit, Voice, Loyalty” framework, we examined how the pathways to student voice that institutions provide for departing students contribute to the silent departure phenomenon. We recommend that campus stakeholders, policymakers, and administrators solicit critical feedback from departing students and develop instruments to assess their own departure process, rather than relying on national assessments.