Browsing by Subject "Baltimore City Neighborhoods"
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Item Understand and Extend the Compare Years Feature – From an Open Government Data Users’ Perspective(2020-12) Katira, Vipul; Walsh, Greg; University of Baltimore. Division of Science, Information Arts, and Technologies; University of Baltimore. Master of Science in Interaction Design and Information ArchitectureIntermediary run portals provide a convenient single point access for users to use open government data (OGD) at neighborhood level. The online features on such portals help users understand, analyze, and find patterns in large amount of OGD. However, prior studies indicate the current set of features are basic and limited in analyzing data which leads to low user engagement. Features are also designed from technical and data perspective; user’s needs and wants are not part of the solution. This study explores user’s perspective on a comparison feature in an intermediary run portal. The goal of this study was to discover and address any navigational, interface, and interaction design challenges in the compare years feature that limits user’s ability to analyze the data. I used a combination of five user-centered design methodologies. The results indicated that the previous comparison feature was underutilized because of various navigational, interface, and interaction design challenges. A suggested design at the end of the research addressed all the above challenges and provided empirical proof that a combination of customization and visualization of features can improve user insight and engagement. Also, a curated comparison feature has the potential to make the underlying OGD relatable and actionable for users leading to an overall better user experience.Item White Baltimore's Perceptions of Digital Neighborhood Watch(2020-07-10) McDonough, Bryan; Summers, Kathryn; Walsh, Greg; University of Baltimore. Yale Gordon College of Arts & Sciences; Interaction Design & Information Architecture, M.S.Baltimore City has a national reputation as a dangerous city, and statistically, it’s true. Baltimore has higher than average rates of violent and property crime. In an effort to increase the safety of their homes and neighborhoods, many residents have purchased Wi-Fi-enabled home or doorbell security cameras to deter criminal activity and to assist in criminal identification if and when a crime does occur. Neighborhood communities have formed online groups on platforms such as Facebook and Nextdoor where these incidents are discussed, and video footage is shared, serving as a digital neighborhood watch. As technology continues to advance and new crime alert apps enter the market, questions have emerged as to how this increase in awareness of criminal activity may be impacting residents’ perceptions of safety, privacy, and security. Ultimately, understanding the impact of this technology on individuals will inform a discussion on whether or not digital neighborhood watch groups and technologies in their various forms are having a positive impact on the perception of neighborhood safety and how this may impact resident growth, retention, and overall neighborhood health. This study utilized two rounds of research, focusing on two areas of inquiry; (1) the usage and sharing of public-facing home security camera footage and (2) the usage of online social platforms and mobile apps that residents have used to facilitate digital neighborhood watch groups. The first round of research was comprised of an online survey that reached 289 Baltimore City residents and the second being 12 individual in-depth interviews targeting four Baltimore City neighborhoods; Canton, Federal Hill, Hampden, and Mt. Washington. The results of this research show that (1) residents feel safer when home security cameras are present in their neighborhood (2) residents’ value security over privacy and are willing to forgo privacy in public spaces to increase their safety (3) residents are willing to share their home security camera footage with their neighbors and the police in order to assist in criminal investigations, as long as the footage is being shared and not accessed freely in the form of a live video feed. However, there was no consistency to how people felt about and interacted with neighborhood watch groups and crime alert apps. The notifications were found to cause anxiety and negatively impact perception of safety in some, yet comforted others by helping them to feel better informed.