Towards Supporting Mobile Device Users Facing Severely Constraining Situational Impairments
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2018
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Citation of Original Publication
Saulynas, S. & Kuber, R. 2018: Towards Supporting Mobile Device Users Facing Severely Constraining Situational Impairments. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18, Montreal, Canada, LBW540.
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This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by UMBC for non-commercial research and education. For permission to publish or reproduce, please contact the author.
Abstract
A subset of “Situationally Induced Impairments and Disabilities” (SIID), termed “Severely Constraining Situational Impairments” (SCSI), was explored at the user task and motivational level, to better understand the challenges faced by users attempting to perform tasks using a mobile device. Through structured interviews, participants were found to deploy workarounds in attempting to complete mobile I/O transactions, even if that workaround might place them in considerable danger. The motivations underlying user decisions were also explored resulting in a set of rich scenarios which will be used in the final participatory design stage of the study to discover ways that technology can be designed to overcome SCSIs.