Automating Cloud Service Level Agreements using Semantic Technologies

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https://ieeexplore.ieee.org/document/7092954

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10.1109/IC2E.2015.63
 http://hdl.handle.net/11603/11886

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UMBC Information Systems Department
UMBC Faculty Collection

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Date

2015-03-12

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conference papers and proceedings pre-print
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Citation of Original Publication

Karuna Pande Joshi and Claudia Pearce, Automating Cloud Service Level Agreements using Semantic Technologies, CLaw Workshop, IEEE International Conference on Cloud Engineering (IC2E), DOI: 10.1109/IC2E.2015.63

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© 2015 IEEE

Subjects

Cloud computing
semantic cloud services
cloud service level agreements
semantic web
UMBC Ebiquity Research Group

Abstract

Cloud related legal documents, like terms of service or customer agreement are usually managed as plain text files. Hence extensive manual effort is required to monitor the cloud service performance by cross referencing the metrics and measures agreed upon in these documents. We have significantly automated the process of managing and monitoring cloud Service Level Agreements (SLA) using semantic web technologies like OWL, RDF and SPARQL. In this paper, we describe in detail the cloud SLA ontology and the prototype that we have developed to illustrate how the SLA measures can be automatically extracted from legal Terms of Service that are available on cloud provider websites.