Perspectives on caregiving: A qualitative evaluation of certified nursing assistants
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Author/Creator
Author/Creator ORCID
Date
2016-10-12
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Citation of Original Publication
Nancy Kusmaul and Morgan Bunting, Perspectives on caregiving: A qualitative evaluation of certified nursing assistants, Geriatric Nursing Volume 38, Issue 2, Pages 146-151 (2017), https://doi.org/10.1016/j.gerinurse.2016.09.004
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© 2016 Elsevier Inc. All rights reserved.
© 2016 Elsevier Inc. All rights reserved.
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Abstract
This study sought Certified Nursing Assistants' (CNAs) perspectives on the activities that compose quality care. CNAs provide the majority of hands on care in nursing homes positioning them to have a unique perspective on factors that constitute good quality care. Using semi-structured interviews, 23 CNAs from New York State nursing homes were asked to identify factors they felt were components of good care. Interviews were recorded, transcribed verbatim, and coded using open coding. Three themes emerged: (1) technical aspects of care; (2) care of the environment; and (3) a little bit more. Our results emphasize the complexities of providing care that go beyond items that can be regulated. Assessments of quality care should incorporate the voices of CNAs.