Understand and Extend the Compare Years Feature – From an Open Government Data Users’ Perspective
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Date
2020-12
Department
University of Baltimore. Division of Science, Information Arts, and Technologies
Program
University of Baltimore. Master of Science in Interaction Design and Information Architecture
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Attribution-ShareAlike 3.0 United States
This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by the University of Baltimore for non-commercial research and educational purposes.
This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by the University of Baltimore for non-commercial research and educational purposes.
Abstract
Intermediary run portals provide a convenient single point access for users to use open government data (OGD) at neighborhood level. The online features on such portals help users understand, analyze, and find patterns in large amount of OGD. However, prior studies indicate the current set of features are basic and limited in analyzing data which
leads to low user engagement. Features are also designed from technical and data perspective; user’s needs and wants are not part of the solution. This study explores user’s perspective on a comparison feature in an intermediary run portal. The goal of this study was to discover and address any navigational, interface, and interaction design challenges in the compare years feature that limits user’s ability to analyze the data. I used a combination of five user-centered design methodologies. The results indicated that the previous comparison feature was underutilized because of various navigational, interface, and interaction design challenges. A suggested design at the end of the research addressed all the above challenges and provided empirical proof that a combination of customization and visualization of features can improve user insight and engagement.
Also, a curated comparison feature has the potential to make the underlying OGD relatable and actionable for users leading to an overall better user experience.