Leading Change in Action: Reorganizing an Academic Library Department Using Kotter’s Eight Stage Change Model
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2017
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Citation of Original Publication
Hackman, Timothy; Leading Change in Action: Reorganizing an Academic Library Department Using Kotter’s Eight Stage Change Model; Library Leaderhip & Management, 31, 2, 2017; https://journals.tdl.org/llm/index.php/llm/article/view/7208/6394
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Abstract
This article presents a management case study of a project to reorganize the Resource
Sharing and Access Services department in the main library at the University of Maryland in
2015. The case study uses John Kotter’s eight-stage change process, articulated in his 1996
book, Leading Change, as the framework for successfully managing a complex change of this
type. The article explains the ways in which Kotter’s model was adapted for the reorganization
process, as well as the limitations of the model for the academic library environment in general
and the department reorganization in particular. It concludes by presenting suggestions for
further research in change management in library settings.