Identifying SCM and E-Commerce Opportunities; A Document-Centric Approach
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Citation of Original PublicationFowler D.C., Swatman P.M.C. and Parker C.M. (2002) "Identifying SCM and E-Commerce Opportunities; A Document-Centric Approach", In Tan F.B. (Ed.) Cases on Global IT Applications and Management: Successes and Pitfalls, Idea Group Publishing Company, 252-276.
Established supply chain management techniques such as Quick Response (QR) or Customer Relationship Management (CRM) have proven the potential benefits of reorganizing an organization’s processes to take advantage of the characteristics of electronic information exchange. As the Internet and other proprietary networks expand, however, organizations have the opportunity to use this enabling infrastructure to exchange other, more varied types of information than traditional electronic data interchange (EDI) messages. This is especially true of companies with global operations and interests, which lead to a more diverse set of trading activities. This case presents the experiences of a large Australian paper products manufacturer in implementing an electronic document exchange strategy for supply chain management, including the drivers for change which spurred their actions, and describes the issues associated with trying to support existing and future requirements for document exchange across a wide variety of trading partners. The experiences of PaperCo will be relevant to organizations with diverse trading partners, especially small to medium enterprises (SMEs).