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dc.contributor.authorRandhawa, Praneet
dc.contributor.authorKim, MiRan
dc.contributor.authorVoorhees, Clay
dc.contributor.authorCichy, Ronald
dc.contributor.authorKoenigsfeld, Jason P
dc.contributor.authorPerdue, Joe
dc.date.accessioned2017-06-30T16:47:52Z
dc.date.available2017-06-30T16:47:52Z
dc.date.issued2015
dc.description.abstractService innovation positions an organization to create and deliver anticipatory service that exceeds member expectations and ultimately strengthens relationships. However, service innovation remains one of the most under-researched topics in hospitality. This study begins to fill that gap by exploring the strategies and factors that drive service innovation in the private club industry. Drawing insights from approximately 700 critical incidents reported by private club general managers/chief operating officers, we examined the common strategies and factors that assist clubs in developing and launching new services and products. Moreover, we also categorize pressing issues in the industry that are ripe for future innovation. The findings may have implications not only for the club industry but also for the hospitality industry in general.en_US
dc.description.urihttps://www.researchgate.net/profile/Praneet_Randhawa/publication/279154632_Hospitality_Service_Innovations_in_Private_Clubs/links/582c753d08ae138f1bfe074d/Hospitality-Service-Innovations-in-Private-Clubs.pdfen_US
dc.format.extent19 pagesen_US
dc.genrejournal articlesen_US
dc.identifierdoi:10.13016/M2MK6581H
dc.identifier.citationMiRan, K., Jason, P. K., Joe, P., Ronald, F. C., Praneet, R., & Clay, M. V. (February 01, 2016). Hospitality Service Innovations in Private Clubs. Cornell Hospitality Quarterly, 57, 1, 93-110.en_US
dc.identifier.uri10.1177/1938965515586791
dc.identifier.urihttp://hdl.handle.net/11603/4296
dc.language.isoen_USen_US
dc.publisherSageen_US
dc.relation.isAvailableAtUniversity of Baltimore
dc.subjectservice innovationen_US
dc.subjectcritical incident techniqueen_US
dc.subjectco-creationen_US
dc.subjectcommunicationen_US
dc.subjectprivate club industryen_US
dc.subjecthospitality industryen_US
dc.titleHospitality Service Innovations in Private Clubsen_US
dc.typeTexten_US


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