Recent Submissions

  • A Framework for Relating Frontstage and Backstage Quality in Virtualized Services 

    Joshi, Karuna Pande; Joshi, Anupam; Yesha, Yelena; Kothari, Ravi (University of Maryland, Baltimore County, 2009-05-20)
    Virtualized service models are now emerging and redefining the way Information technology is delivered to end users. In this paper, we propose a framework to measure and track quality delivered by a Virtualized service ...
  • A Content-Analysis Approach for Exploring Usability Problems in a Collaborative Virtual Environment 

    Geszten, Dalma; Komlodi, Anita; Hercegfi, Karoly; Hámornik, Balázs; Young, Alyson; Köles, Máté; Lutters, Wayne G. (Acta Polytechnica Hungarica, 2018)
    As Virtual Reality (VR) products are becoming more widely available in the consumer market, improving the usability of these devices and environments is crucial. In this paper, we are going to introduce a framework for the ...
  • Determining value co-creation opportunity in B2B services 

    Joshi, Karuna Pande; Chebiyyam, Murthy (IEEE, 2011-03-30)
    In Business to Business (B2B) IT outsourcing contracts service providers have to demonstrate value continuously to retain client loyalty. However, sustained value can only be co-created by both service providers and clients ...
  • An Integrated Knowledge Graph to Automate GDPR and PCI DSS Compliance 

    Elluri, Lavanya; Nagar, Ankur; Joshi, Karuna Pande (IEEE, 2018-12-11)
    Big data analytics related to consumer behavior, market analysis, opinions, and recommendation often deal with end user's derived and inferred data, along with the observed data. To ensure consumer data protection, rules ...
  • Integrated Lifecycle of IT Services in a Cloud Environment 

    Joshi, Karuna Pande; Finin, Tim; Yesha, Yelena (2009-10-22)
    Virtualized Service models are now emerging and redefining the way information technology is delivered to end users. Current research is focused on specific pieces like service discovery, composition etc. There is no ...
  • A Semantic Approach to Automate Service Management in the Cloud 

    Joshi, Karuna Pande; Finin, Tim; Yesha, Yelena (2011-06-01)
    Virtualized service models are now emerging and re-defining the way information technology is delivered. Managing these services efficiently over the cloud is an open challenge. In this paper, we describe an integrated ...
  • Policy based Cloud Services on a VCL platform 

    Joshi, Karuna Pande; Yesha, Yelena; Finin, Tim; Joshi, Anupam (2012-04-19)
    Managing and delivering virtualized cloud based services is an open challenge. Current research is focused on specific parts like service discovery; composition etc. and there is no holistic view of what would constitute ...
  • User-centric Smart Services 

    Joshi, Karuna Pande; Yesha, Yelena; Ozok, Ant; Yesha, Yaacov (2009-11-02)
    In this position paper we describe our vision for the next generation of IT services. Services will be automatically discovered, procured and integrated with the service consumer’s technical environment. This whole process ...
  • Integrated Lifecycle of IT Services in a Cloud Environment 

    Joshi, Karuna Pande; Finin, Tim; Yesha, Yelena (2010-04-07)
    Virtualized Service models are now emerging and rede-fining the way information technology is delivered to end users. Current research is focused on specific pieces like service discovery, composition etc. There is no ...
  • A Policy Driven Semantic Approach to Data Usage Management 

    Joshi, Anupam; Finin, Tim; Joshi, Karuna Pande; Oberoi, Madan (2012-04-17)
    As the amount of information available on the web has increased, several privacy and security issues around the use of such information have arisen. Government (and private) entities are able to gather and analyze data ...
  • Policy Driven Negotiations for Managing Virtualized Services on the Cloud 

    Joshi, Karuna Pande; Joshi, Anupam; Finin, Tim; Yesha, Yelena (2010-06-10)
    This detailed abstarct presents our approach of using policy driven negotiations for managing Virtualized services on the cloud. We present the option of declaring "hard" and "soft" constraints . In addition constraints ...
  • Parents Views And Rules About Technology: As Told By Their Middle School Children in Hungary and India 

    Weaver, Kathleen; Komlodi, Anita; Wang, Jieyu; Joshi, Karuna Pande; Sellei, Beatrix (Murdoch University, Australia, 2012-06-18)
    To help us explore parental attitudes towards and usage of technology, we interviewed students ages 10-15 in Hungary and India in focus groups regarding their technology use. This paper focuses on the preliminary results ...
  • ALDA : Cognitive Assistant for Legal Document Analytics 

    Joshi, Karuna Pande; Gupta, Aditi; Mittal, Sudip; Pearce, Claudia; Joshi, Anupam; Finin, Tim (Association for the Advancement of Artificial Intelligence, 2016-09-18)
    In recent times, there has been an exponential growth in digitization of legal documents such as case records, contracts, terms of services, regulations, privacy documents and compliance guidelines. Courts have been ...
  • Framework for Cloud Usability 

    Stanton, Brian; Theofanos, Mary; Joshi, Karuna P.
    Organizations are increasingly adopting cloud-based services to meet their business needs. However, due to the complexity and diversity of cloud systems it is important to evaluate the user experience within a framework ...
  • USM Community Cloud: VCL based Academic Cloud 

    Joshi, Karuna Pande; Halem, Milton; Yesha, Yelena; Vouk, Mladen; Rindos, Andy; Dorband, John (2014-05-08)
    In an educational and/or research environment, cloud computing systems must be exceptionally flexible and adaptable because they are serving a wide spectrum of users including students, faculty, researchers, and staff. An ...
  • Cloud Data Management Policies: Security and Privacy Checklist 

    Joshi, Karuna Pande (2014-05-08)
    Organizations have complex enterprise data policies, as well as legal and statutory constraints, that require compliance. Such policies are today enforced on internal resources that are completely controlled by the ...
  • Automating Cloud Service Level Agreements using Semantic Technologies 

    Joshi, Karuna Pande; Pearce, Claudia (IEEE, 2015-03-12)
    Cloud related legal documents, like terms of service or customer agreement are usually managed as plain text files. Hence extensive manual effort is required to monitor the cloud service performance by cross referencing ...
  • TCO for Cloud Services: A Framework 

    Abbo, Teri; Dugas, Thomas; Gardner, Lisa; Grochow, Jerrold; Joshi, karuna; Lundberg, Erik; Trappler, Thomas; Yerk-Zwickl, Sherri; Youtsey, Gabriel; Zavatson, David (2015-04-24)
    One of the common justifications for moving to cloud services is cost savings, but the data are often insufficient to support such claims due to the inherent challenges in effectively identifying and comparing the total ...
  • A Semantic Approach to Cloud Security and Compliance 

    Hendre, Amit; Joshi, Karuna Pande (IEEE, 2015-06-27)
    Cloud services are becoming an essential part of many organizations. Cloud providers have to adhere to security and privacy policies to ensure their users' data remains confidential and secure. Though there are some ongoing ...
  • Framework for Cloud Usability 

    Stanton, Brian; Theofanos, Mary; Joshi, Karuna Pande (Springer, 2015-08-02)
    Organizations are increasingly adopting cloud-based services to meet their business needs. However, due to the complexity and diversity of cloud systems it is important to evaluate the user experience using within a framework ...

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