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    An Empirical Examination of the Dual Threshold Model of Anger Expression

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    SSRN-id736223.pdf (277.7Kb)
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    http://hdl.handle.net/11603/5408
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    • UBalt Faculty Scholarship
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    Author/Creator
    Stickney, Lisa T.
    Geddes, Deanna
    Date
    2005-06
    Type of Work
    35 pages
    Text
    conference papers and proceedings
    Citation of Original Publication
    Stickney, L. T., & Geddes, D. (2005). An Empirical Examination of the Dual Threshold Model of Anger Expression. International Association of Conflict Management 18th Annual Conference Proceedings, At Seville, Spain, 1-35.
    Subjects
    anger expression
    emotion
    supportive climate
    emancipation of emotions
    emotional expression
    Abstract
    This exploratory study examines the suppression and expression of anger at work within the framework of Callister & Geddes’ (2004) Dual Threshold Model. Data for the study were collected from surveys reflecting a critical incident methodology. Findings support the hypotheses that organizational silence leads to negative workplace outcomes, and expressed anger leads to positive workplace outcomes. There was partial support for the hypothesis that workplace displays of excessive anger negatively impact the offender and the situation that initially provoked the display. Also supported was the hypothesis that negative outcomes would increase when organizational members respond with sanctioning behavior toward the individual whose anger expression was viewed as excessive. Qualitative data were used to examine factors that encourage people to suppress or express their anger at work, as well as the types and frequency of supportive and sanctioning responses to anger displays by organizational observers.


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    Robert L. Bogomolny Library
    University of Baltimore
    1420 Maryland Ave.
    Baltimore, MD 21201
    Email: knowledgeworks@ubalt.edu


    If you wish to submit a copyright complaint or withdrawal request, please email mdsoar-help@umd.edu.