Automating Cloud Service Level Agreements using Semantic Technologies

Author/Creator ORCID





Citation of Original Publication

Karuna Pande Joshi and Claudia Pearce, Automating Cloud Service Level Agreements using Semantic Technologies, CLaw Workshop, IEEE International Conference on Cloud Engineering (IC2E), DOI: 10.1109/IC2E.2015.63


This item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.
© 2015 IEEE


Cloud related legal documents, like terms of service or customer agreement are usually managed as plain text files. Hence extensive manual effort is required to monitor the cloud service performance by cross referencing the metrics and measures agreed upon in these documents. We have significantly automated the process of managing and monitoring cloud Service Level Agreements (SLA) using semantic web technologies like OWL, RDF and SPARQL. In this paper, we describe in detail the cloud SLA ontology and the prototype that we have developed to illustrate how the SLA measures can be automatically extracted from legal Terms of Service that are available on cloud provider websites.