Framework for Cloud Usability
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Date
2015-08-02
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Citation of Original Publication
Brian Stanton, Mary Theofanos, and Karuna Pande Joshi, Framework for Cloud Usability, HCI International 2015,https://ebiquity.umbc.edu/paper/html/id/704/Framework-for-Cloud-Usability
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This work was written as part of one of the author's official duties as an Employee of the United States Government and is therefore a work of the United States Government. In accordance with 17 U.S.C. 105, no copyright protection is available for such works under U.S. Law.
This work was written as part of one of the author's official duties as an Employee of the United States Government and is therefore a work of the United States Government. In accordance with 17 U.S.C. 105, no copyright protection is available for such works under U.S. Law.
Abstract
Organizations are increasingly adopting cloud-based services to meet their business needs. However, due to the complexity and diversity of cloud systems it is important to evaluate the user experience using within a framework that encompasses the characteristics that define the user experience. In this paper, we propose a cloud usability framework to provide a structure to evaluate the key attributes of the cloud user experience. The framework includes five attributes and 20 elements that characterize this user experience. Generally these describe the consumer’s expectations of the cloud. The framework can be foundation for developing usability metrics for organizations interested in measuring the user experience when adopting the cloud