An Examination of the Relationship between Supervisors’ Emotional Intelligence (EI) and Subordinates’ Work Performance
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University of Baltimore. College of Public Affairs
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University of Baltimore. Doctor of Public Administration
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This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by The University of Baltimore for non-commercial research and educational purposes.
Abstract
This mixed method research study aims to explore the relationship between supervisors’ emotional intelligence (EI) and their subordinates’ work performance using the Wong and Law Emotional Intelligence Scale. Employee job satisfaction, organizational commitment, and motivation were analyzed using surveys to determine whether these outcomes correlated with supervisor EI. Spearman’s Rank Order Correlation indicated there were no significant relationships between the variables. Qualitative interviews were conducted to determine the fundamental factors that affect employee performance, and six themes were identified as important contributing factors. The study provides useful insights for leadership to improve performance. The findings will contribute to the literature of organizational performance, leadership and development.