A Framework for Relating Frontstage and Backstage Quality in Virtualized Services

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dc.contributor.authorJoshi, Karuna Pande
dc.contributor.authorJoshi, Anupam
dc.contributor.authorYesha, Yelena
dc.contributor.authorKothari, Ravi
dc.date.accessioned2018-12-03T18:13:31Z
dc.date.available2018-12-03T18:13:31Z
dc.date.issued2009-05-20
dc.description.abstractVirtualized service models are now emerging and redefining the way Information technology is delivered to end users. In this paper, we propose a framework to measure and track quality delivered by a Virtualized service delivery system. The framework accounts for the service’s internal elements as well as the other services it depends on for its performance. It provides a mechanism to relate hard metrics typically measured at the backstage of the delivery process to quality related hard and soft metrics tracked at the front stage where the end user interacts with the service. The framework is general enough to be applied to any type of IT service. In the paper, we show three instantiations of the framework – an IT enabled service, Software as a Service, and Infrastructure as a Service.en_US
dc.description.urihttps://ebiquity.umbc.edu/paper/html/id/462/A-Framework-for-Relating-Frontstage-and-Backstage-Quality-in-Virtualized-Servicesen_US
dc.format.extent9 pagesen_US
dc.genretechnical reportsen_US
dc.identifierdoi:10.13016/M2183463N
dc.identifier.urihttp://hdl.handle.net/11603/12155
dc.language.isoen_USen_US
dc.publisherUniversity of Maryland, Baltimore Countyen_US
dc.relation.isAvailableAtThe University of Maryland, Baltimore County (UMBC)
dc.relation.ispartofUMBC Information Systems Department Collection
dc.relation.ispartofUMBC Faculty Collection
dc.relation.ispartofUMBC Computer Science and Electrical Engineering Department
dc.relation.ispartofseriesUMBC College of Engineering Technical Report;TR-CS-09-01
dc.rightsThis item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.
dc.subjectbackstageen_US
dc.subjectcloud computingen_US
dc.subjectfrontstageen_US
dc.subjectquality frameworken_US
dc.subjectserviceen_US
dc.subjectssmeen_US
dc.subjectvirtualizeden_US
dc.subjectUMBC Ebiquity Research Groupen_US
dc.titleA Framework for Relating Frontstage and Backstage Quality in Virtualized Servicesen_US
dc.typeTexten_US

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