Putting the Consumer First: Consumer Direction in Long-Term Care


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Hilltop Executive Director Charles Milligan made a presentation before the District of Columbia (DC) Department of Health Care Finance on March 31, 2009. The presentation was part of the department’s Innovation in Health Policy Series. In the presentation, entitled Putting the Consumer First: Consumer Direction in Long-Term Care, Milligan painted a portrait of long-term care; discussed the aspects of consumer direction, showing examples from New Mexico’s Mi Via program, which Hilltop helped develop; and discussed the functions and competencies that are necessary to develop and implement a successful consumer-directed long-term care program.