Diversity Management: Development, Practices, and Perceptions among State and Local Government Agencies

Author/Creator ORCID





Citation of Original Publication

Wyatt-Nichol, H. & Antwi-Boasiako, K. (2012). Diversity management: Development, practices, and perceptions among state and local government agencies. Public Personnel Management, 41(4), 749-771



As diversity increases among citizens and employees, human resource practitioners in the public sector have come to view diversity management strategies as essential for the effective performance of organizations. An examination of best practices among private and public organizations reveals common components necessary for successful diversity initiatives. While there have been numerous studies on diversity management in the federal government, far less is known about diversity management at the state and local level. In light of the best practices research on the factors necessary for successful diversity management, this study examines the extent of diversity initiatives at various state and local government agencies. Measures used to develop diversity strategies, diversity management practices, professional development initiatives, organizational policies, and perceptions of effectiveness are considered. The findings demonstrate a few variations based on level of government, region, and size of agency. In addition, the majority of respondents believed that the organization’s diversity strategy was effective at recruitment, retention, development, and promotion; however, there was uncertainty about the effectiveness of the diversity strategy on organizational performance.