Using Agent Technology for Company Knowledge Management
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Yoon, Victoria et al. "Using Agent Technology for Company Knowledge Management," in Knowledge Management: Concepts, Methodologies, Tools, and Applications, edited by Murray E. Jennex, 1789-1806. New York: Hershey, 2008.
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Copyright © 2008, IGI Global, distributing in print or electronic forms without written permission of IGI is prohibited.
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Abstract
Emerging agent-based systems offer a new means
of effectively managing knowledge to address
complex decision processes, thereby enabling
solutions to many real problems that have heretofore appeared intractable. This article presents an
overview of expert system and agent technologies,
and shows the latter as a powerful extension of
artificial intelligence for systems development.
To illustrate, a system developed first using an
expert system approach and then an agent-based
approach is used to identify the strengths and
weaknesses of the agent-based approach. Last, the
practical implications of a company adoption of
agent-based technology for systems development
are addressed.