Estimating the Implied Value of the Customer's Waiting Time.
| dc.contributor.author | Chen, Rachel | |
| dc.contributor.author | Lawrences, Robinson | |
| dc.contributor.department | Information System & Decision Science | en_US |
| dc.contributor.program | Information System & Decision Science | en_US |
| dc.date.accessioned | 2021-01-07T13:56:45Z | |
| dc.date.available | 2021-01-07T13:56:45Z | |
| dc.date.issued | 2011-12 | |
| dc.description.abstract | Almost all research in appointment scheduling has focused on the trade-off between customer waiting times and server idle times. In this paper, we present an observation-based method for estimating the relative cost of the customer waiting time, which is a critical parameter for finding the optimal appointment schedule. | en_US |
| dc.genre | Journal Article | en_US |
| dc.identifier | doi:10.13016/m29o9r-dmdr | |
| dc.identifier.citation | Robinson, L. & Chen, R. (2011). Estimating the Implied Value of the Customer's Waiting Time. Manufacturing & Service Operations Management, 13(1), 53-57. https://doi.org/10.1287/msom.1100.0304 | en_US |
| dc.identifier.uri | https://doi.org/10.1287/msom.1100.0304 | |
| dc.identifier.uri | http://hdl.handle.net/11603/20353 | |
| dc.language.iso | en_US | en_US |
| dc.publisher | Manufacturing & Service Operations Management, | en_US |
| dc.relation.isAvailableAt | University of Baltimore | |
| dc.relation.ispartofseries | 1;53-57 | |
| dc.rights | Public Domain Mark 1.0 | * |
| dc.rights.uri | http://creativecommons.org/publicdomain/mark/1.0/ | * |
| dc.subject | service operations | en_US |
| dc.subject | health-care management | en_US |
| dc.title | Estimating the Implied Value of the Customer's Waiting Time. | en_US |
| dc.type | Text | en_US |
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