Employee Perceptions of Servant Leadership: Comparisons by Level and With Job Satisfaction in Two Maryland Community Colleges
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Date
2019-04-03
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Education and Urban Studies
Program
Doctor of Education
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Abstract
The study and practice of servant leadership in institutions of higher education is gaining momentum because the application of servant leadership can make a difference in the daily work associated with campus tasks and missions. Servant leadership characteristics include the ability to listen, empathy, healing, self-awareness, persuasion, conceptualization, stewardship, growth of others, and the ability to build community together. The research problem for the study was to investigate servant leader characteristics and determine if perceptional differences exist between servant leadership and job satisfaction among four levels of employees (top leadership, management, faculty, and non-faculty employees) in two Maryland community colleges.
Employees were asked to complete the Organizational Leadership Assessment as developed by Laub (1999) to determine the organization’s health level and ability to exhibit a servant- leadership culture. Overall, 97 employees from two Maryland colleges completed the OLA instrument. The survey results indicate servant leadership is a significant predictor of job satisfaction and show a statistical difference in levels of between non-faculty workers and faculty with a similar difference between top leadership and management. Job satisfaction increases for community college employees as servant leadership increases.