Show simple item record

dc.contributor.authorChen, Rachel
dc.contributor.authorLawrences, Robinson
dc.contributor.departmentInformation System & Decision Scienceen_US
dc.contributor.programInformation System & Decision Scienceen_US
dc.date.accessioned2021-01-07T13:56:45Z
dc.date.available2021-01-07T13:56:45Z
dc.date.issued2011-12
dc.description.abstractAlmost all research in appointment scheduling has focused on the trade-off between customer waiting times and server idle times. In this paper, we present an observation-based method for estimating the relative cost of the customer waiting time, which is a critical parameter for finding the optimal appointment schedule.en_US
dc.genreJournal Articleen_US
dc.identifierdoi:10.13016/m29o9r-dmdr
dc.identifier.citationRobinson, L. & Chen, R. (2011). Estimating the Implied Value of the Customer's Waiting Time. Manufacturing & Service Operations Management, 13(1), 53-57. https://doi.org/10.1287/msom.1100.0304en_US
dc.identifier.urihttps://doi.org/10.1287/msom.1100.0304
dc.identifier.urihttp://hdl.handle.net/11603/20353
dc.language.isoen_USen_US
dc.publisherManufacturing & Service Operations Management,en_US
dc.relation.isAvailableAtUniversity of Baltimore
dc.relation.ispartofseries1;53-57
dc.rightsPublic Domain Mark 1.0*
dc.rights.urihttp://creativecommons.org/publicdomain/mark/1.0/*
dc.subjectservice operationsen_US
dc.subjecthealth-care managementen_US
dc.titleEstimating the Implied Value of the Customer's Waiting Time.en_US
dc.typeTexten_US


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record

Public Domain Mark 1.0
Except where otherwise noted, this item's license is described as Public Domain Mark 1.0