The Development of a Measure for End‐User Computing Support

dc.contributor.authorMirani, Rajesh
dc.contributor.authorKing, William R
dc.date.accessioned2017-06-20T16:56:48Z
dc.date.available2017-06-20T16:56:48Z
dc.date.issued1994
dc.description.abstractVarious studies have argued and concluded that the most effective method of promoting end-user computing (EUC) in an organization consists of providing extensive end-user support. This paper describes the development of an instrument to measure EUC support A search of the EUC literature was conducted to identify items to include in the instrument. The instrument was validated by administering it in the form of a questionnaire to end-users in more man a hundred information centers across the United States. A factor analysis conducted on the data obtained from this survey yielded 12 factors of EUC support. Three factors were subsequently dropped from the instrument. The remaining factors were successfully tested for internal consistency. The instrument was tested for, and found to possess, convergent and discriminant validity. The instrument exhibited nomological validity. The resulting instrument, consisting of 42 items and 9 factors, is presented as a reliable, valid, and useful device for assessing the level of EUC support.en_US
dc.description.urihttps://www.researchgate.net/profile/Rajesh_Mirani/publication/229894008_The_Development_of_a_Measure_for_End-User_Computing_Support/links/554b7b620cf29f836c96c01c/The-Development-of-a-Measure-for-End-User-Computing-Support.pdfen_US
dc.format.extent19 pagesen_US
dc.genrejournal articlesen_US
dc.identifierdoi:10.13016/M2PZ75
dc.identifier.citationMirani, R. and King, W. R. (1994), The Development of a Measure for End-User Computing Support. Decision Sciences, 25: 481–498.en_US
dc.identifier.uri10.1111/j.1540-5915.1994.tb00817.x
dc.identifier.urihttp://hdl.handle.net/11603/4131
dc.language.isoen_USen_US
dc.publisherJohn Wiley & Sons, Inc.en_US
dc.relation.isAvailableAtUniversity of Baltimore
dc.subjectElectronic Data Processingen_US
dc.subjectInformation Managementen_US
dc.subjectManagement Information Systemsen_US
dc.subjectQuestionnaire Analysisen_US
dc.titleThe Development of a Measure for End‐User Computing Supporten_US
dc.typeTexten_US

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