An Examination Of The Relationship Between Learner Interactions And Student Satisfaction Among Graduate Students In An Online Learning Environment

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Higher Education Program


Doctor of Philosophy

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Online learning is a growing trend among higher education institutions. One area of concern in the literature has been the relationship between student interactions and student satisfaction with an online course. The purpose of this study was to determine if there is an association between graduate students' perceptions of the level of interaction and their satisfaction with an online course. Student satisfaction is an important variable because many studies have suggested that student satisfaction can influence a student's decision to remain enrolled in an online learning environment. Graduate students enrolled in an online course completed a survey which measured their perception of the level of interaction between learner-instructor, learner-learner, learner-content, and learner-technology, and their level of student satisfaction. The findings for this study suggest that learner-content and learner-technology interactions have the most significant relationship with student satisfaction for a graduate-level online course. Learner-instructor and learner-learner interactions were not found to be significant in student satisfaction for graduate-level online learners.