Usability Evaluation and Recommendations for an E-Governmnt Health-care Administration System
Links to Files
Permanent Link
Author/Creator
Author/Creator ORCID
Date
Type of Work
Department
Information Systems
Program
Information Systems
Citation of Original Publication
Rights
Distribution Rights granted to UMBC by the author.
Access limited to the UMBC community. Item may possibly be obtained via Interlibrary Loan thorugh a local library, pending author/copyright holder's permission.
This item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.
Access limited to the UMBC community. Item may possibly be obtained via Interlibrary Loan thorugh a local library, pending author/copyright holder's permission.
This item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.
Subjects
Abstract
Lack of user-centered approach during the designing of healthcare administration system results in less reliable and less user-friendly systems. Despite the rapid growth of government in healthcare administration, various software usability problems often prevent the e-government systems to achieve their full potential. Therefore, this study aims at (1) understanding the current usability improvement directions for a real-life healthcare administration system, (2) documenting the challenges and opportunities that emerge by applying a systematic approach for usability evaluation in this context, and (3) providing a set of recommendations that can be useful for the government officials and IT vendors which can benefit the future usability of the e-government healthcare administration systems. The study adopted a set of qualitative and quantitative usability evaluation methods which proved helpful in identifying usability problems and documenting practices along with numerous navigational issues. The study suggests recommendations for solving every catastrophic as well as cosmetic usability problems that efficiently improve the usability of the e-government healthcare administrative system.