ERM Ideas & Innovations: Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes Beyond COVID-19

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Lowe_JERL 34(1) ERM Ideas Innovations Column Final Pre-Print.pdf (529.01 KB)

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http://hdl.handle.net/11603/24801

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Library Faculty and Staff Collection
FSU Faculty Collection

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2022-05-02

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Journal article
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The author owns the copyright to this work. This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by FSU for non-commercial research and education. For permission to publish or reproduce, please contact the author.

Subjects

Academic libraries
electronic resources librarianship
electronic resources management
ERM
COVID-19 pandemic
collection management (libraries)
decision-making
organizational change
user experience
communication in organizations

Abstract

Two years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward.