ERM Ideas & Innovations: Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes Beyond COVID-19

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dc.contributor.authorDodd, Alexander
dc.contributor.authorKramer, Amanda
dc.contributor.authorZumbrun, Emily A.
dc.contributor.authorLowe, Randall A.
dc.date.accessioned2022-06-02T17:24:48Z
dc.date.available2022-06-02T17:24:48Z
dc.date.issued2022-05-02
dc.description.abstractTwo years after the onset of the COVID-19 health pandemic, electronic resources librarians are assessing how the work in their libraries has changed and determining if certain modifications made to services and workflow processes are, in fact, transformational. The authors detail how service changes and telework during the pandemic affected e-resources workflows and interdepartmental collaboration in two academic libraries, and how these experiences will have an effect in improving their organizational cultures and the patron experience moving forward.en_US
dc.format.extent19 pagesen_US
dc.genreJournal articleen_US
dc.identifierdoi:10.13016/m2zgqy-fevi
dc.identifier.urihttp://hdl.handle.net/11603/24801
dc.language.isoen_USen_US
dc.relation.isAvailableAtFrostburg State Universityen_US
dc.rightsThe author owns the copyright to this work. This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by FSU for non-commercial research and education. For permission to publish or reproduce, please contact the author.en_US
dc.subjectAcademic librariesen_US
dc.subjectelectronic resources librarianshipen_US
dc.subjectelectronic resources managementen_US
dc.subjectERMen_US
dc.subjectCOVID-19 pandemicen_US
dc.subjectcollection management (libraries)en_US
dc.subjectdecision-makingen_US
dc.subjectorganizational changeen_US
dc.subjectuser experienceen_US
dc.subjectcommunication in organizationsen_US
dc.titleERM Ideas & Innovations: Learning to Think Like a Patron: Improving User Experience, E-Resources Management, and Departmental Outcomes Beyond COVID-19en_US
dc.typeTexten_US

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