Effects of Chat-based Interface on User Engagement

Author/Creator

Author/Creator ORCID

Date

2017-06-29

Department

Division of Science, Information Arts, and Technologies

Program

Interaction Design and Information Architecture

Citation of Original Publication

Rights

Attribution-NonCommercial-NoDerivs 3.0 United States
This item may be protected under Title 17 of the U.S. Copyright Law. It is made available by the University of Baltimore for non-commercial research and educational purposes.

Abstract

Chat-based User Interfaces (UI) have become popular in transactional applications such as in the finance and news industry. Although this trend has been noted, the effects this has on user engagement have not been well documented. After completing a literature review to better understand the appeal chat-based UI has on users, a result from a theoretical framework will be extrapolated in an attempt to examine how interactivity was affected when translating a traditional game (Neko Atsume) into a chat-based game (The Dog Lover's Yard).